The Rafting Company are committed to the provision of the highest possible level of customer service.
AT THE TIME OF BOOKING, YOU MUST AGREE TO HONOR AND ABIDE BY THE TERMS AND CONDITIONS LAID DOWN BY THE RAFTING COMPANY LTD AND MUST MAKE ALL THE PARTICIPANTS IN YOUR PARTY AWARE OF THESE TERMS AND CONDITIONS.
We recommend that you read the following terms and conditions, which form the basis of our contract between us, The Company and you, the purchaser.Please contact us if you have any queries.
Activity Bookings:
A deposit of 10% per person for all participants will be taken at the time of booking. This deposit is Non-refundable in the event you wish to cancel the booking. Please ensure that you have adequate insurance to cover the cost of your booking in full. Insurance for UK based activities may be purchased at a number of on-line sites.
Voucher Validity:
Our Gift Vouchers are valid for a period of twelve months from date of purchase. If you cannot redeem the voucher within this period then, at our discretion, the voucher may be extended for an agreed period. In this event an administration fee of £15.00 per voucher will apply. No gift vouchers will be issued until payment has been received in full.
Health Restrictions:
For the purposes of your safety it is your responsibility to inform us before undertaking any activity of any relevant medical concerns that may make it inadvisable for you to undertake any activities with us.
Examples: Pregnancy/Heart issues/long standing physical injuries/Epelepsy. Please make us aware of any Medical concerns big or small.
Insurance:
It is strongly recommended that participants carry their own personal accident policy that covers them for the activity that they are undertaking. These policies should be available from your own insurer brokers).
The activity providers we use have full Public Liability Insurance
The Rafting Company will not be held liable for any injuries incurred during participation of any activities with a third party operator.
Prices:
We reserve the right to alter our prices at any time and without prior notice.
Discounts:
All discounts are at the management’s discretion and we reserve the right to change or remove special offers without prior notice. All requirements must be met in full before customers qualify for any discounted rates. Requirements include but are not limited to: correct discount codes being quoted, proof of age (Family discount), or minimum group sizes, where applicable.
Cancellation Policy:
A 10% deposit will be taken at the time of booking and is non-refundable. All bookings must be finalised 2 weeks before activity date.
Client non-attendance:
Please plan your journey to arrive at your activity location/meeting point at the agreed time in your confirmation. We work to a strict time schedule and late arrivals will result in your session being cancelled. We cannot be held responsible for your inability to attend and no refunds will be issued. We strongly advise you to take out a travel insurance policy which covers activities of this sort in case you lose money as a result of such an occurrence.
Client unable to take part:
If you are aware of any reason why you may not be able to take part, please give us advance warning in order that we may advise an appropriate course of action.
If you’re suffering from any illness or injury at the time of booking, we advise you not to confirm you’re booking until you have been given the all-clear by your doctor.
If you are refused an activity due to being under the influence (or appearing to be under the influence) of drugs or alcohol, no refund will be issued.
Weather conditions:
By their nature, some of our activities are subject to weather conditions. The weather is unfortunately outside of our control. On the rare occasions where conditions make it impossible for us to provide the activities within our strict safety guidelines, we may need to cancel them. If we have to cancel for reasons outside of our control, we will tell you as soon as possible and will offer you either an alternative activity or reschedule your activity.
The company is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.
Safety:
We reserve the right to reschedule or relocate any activity if we feel it would be in the interests of our client’s safety.
General:
Should the management decide that any situation qualifies for a full or partial refund (or provision of goods or services in lieu of an activity) this will be on an individual basis.
Groups must be aware that any members of the group able to attend and take part in an activity should do so. Deciding not to take part will not qualify for a refund under any circumstances.
Equipment
Included in the cost of the activity is all of the necessary safety equipment and qualified, professional guiding.
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- Water Activities: You are expected to bring old trainers, something to wear under a wetsuit, a towel and a change of warm clothes
- Land Activities: You are expected to bring sturdy, outdoor footwear (no open toe footwear) and appropriate clothing for changeable weather, including waterproofs
PLEASE READ VERY CAREFULLY BEFORE BOOKING.
For Activity purchases after 1st January 2021, the COVID19 situation is complex and constantly evolving. The following guidance is provided should you or a member of your party find you/them in the position of being unable to attend the booked event due to COVID19:
If you/they are displaying symptoms of COVID19, the current advice is to be tested as soon as possible and the following will apply based on your/their results:
- A positive test result – if you/they test positive for COVID19 and can evidence this, your/their refund will be paid. Your/their required self isolation period would need to cover the event date.
- A negative test result – if you/they test negative for COVID19, our normal terms & conditions will apply and you/they will need to provide documentary evidence which confirms your/their inability to attend the event, in order for a refund claim to be considered.
- Test & Trace and required self-isolation – if a member of your/their household or immediate family tests positive and you/they are required to self-isolate as a result and can evidence this, a refund claim will be considered under the normal terms and conditions.
Unfortunately, we are unable to administer refunds where you choose not to attend an event because you are concerned about catching corona virus.
We are unable to administer refunds if you cannot provide suitable documentary evidence. We will only refund the person/persons affected by COVID, not the entire group.
If the booked event is cancelled by us, please contact the office on 01887840461 for confirmation regarding obtaining a refund or rescheduling of the event.
If you require further guidance, please contact us with details of your booking and current situation and a member of the team will contact you within five business days.